What is Chromecast?
Chromecast is a thumb-sized media streaming device that plugs into the HDMI port on your TV. Simply use an Android phone, tablet, iPhone®, iPad®, Mac® or Windows® laptop, or Chromebook to cast your favourite entertainment and apps right onto the big screen.
Everything you love, now on your TV
Chromecast works with a growing number of apps. Find your favourite apps and discover more at chromecast.com/apps.
For everything else, you can mirror what you see on the small screen to the big screen. If you’re on your laptop, you can cast any website in Chrome; and from your Android phone or tablet, you can mirror your screen to the TV.*
A whole new way to TV
With Chromecast, your phone is your personalised remote control. You can use it to search and browse, play, pause, rewind, control the volume and even make playlists. While casting, you’re free to use your phone for other things.
Your friends and family can cast to the TV using their own phone or tablet too – with no additional setup required. Everyone can sit back and enjoy together on the biggest screen in the home.
And when you’re not casting, the TV screen becomes a beautiful backdrop filled with images you can customise. Learn how to set up this feature at chromecast.com/backdrop.
It’s easy for everyone to enjoy Chromecast. It works with the devices you already own including smartphones, tablets and laptops. Plus, it automatically updates with new features and we’re adding more apps all the time, so your Chromecast keeps getting better. It takes only a few minutes to set up, and at HK$349, it’s affordable to get one for every HDTV in the house.
Your friends and family can cast to the TV using their own phone or tablet, too. With the guest mode feature, they don’t even need to connect to your Wi-Fi. Everyone can sit back and enjoy together on the biggest screen in the home.
Plug in and play
Plug Chromecast into any HDTV
Connect it with your Wi-Fi
Cast apps from your mobile device to the TV
What’s in the box
Learn how to cast
Watch this video to learn how to cast your favourite online videos and more from your phone, tablet or laptop to your TV with Chromecast.
Try your first cast
Use your phone or tablet to cast your ﬁrst video from YouTube to your TV in three easy steps (see below for compatible devices):
Mobile apps that work with Chromecast
Cast HD-quality video and music from compatible apps like these and more on your phone or tablet.
Explore more cast-ready apps at chromecast.com/apps.
Use your phone or tablet to control what’s playing on TV through Chromecast, and even check email or use other apps while watching.
Android phone/tablet with Android 2.3 or later
iPhone/iPad/iPod Touch with iOS 7.0 or later
Casting from Chrome for Mobile not currently supported
Cast from a laptop
How to cast a website to your TV, including photos, video and music
1. Install Chrome browser on your laptop
2. Open Chrome and install the Google Cast extension
3. Connect your laptop to the same Wi-Fi network as your Chromecast
4. Go to any website, such as youtube.com, click the cast button and watch
Things to try casting:
Photos from social media or photo-sharing sites
Videos from YouTube*
Online music, maps, news, sports and more
Windows 7 or later, Mac OS X 10.7 or later or Chrome OS
Mirroring web video requires a recent laptop with above OS release or later and strong Wi-Fi
Silverlight, Quicktime and some other video plugins not supported
Frequently asked questions
Having trouble with your Chromecast? Don’t worry, your question may be answered below. If your questions isn’t covered, please try to troubleshoot your issue.
Setup and settings
Q: I am having trouble setting up my Chromecast. Where can I get help?
A: First, please check our Chromecast router compatibility list. If your router is not on the list, please try our Chromecast troubleshooter. If you’re still having trouble, please contact us.
Q: How do I factory data reset (FDR) my device?
A: There are two ways to Factory Data Reset (FDR) your Chromecast:
- Factory Data Reset your Chromecast from the Chromecast app. You will find the option to FDR under ‘Settings’ or ‘Menu’ or
- Physically hold down the button on your Chromecast for at least 25 seconds or until the solid light begins flashing.
Q: Do I need to disable AP/Client isolation on my router?
A: Yes. You will need to disable AP/Client isolation, also known as client isolation, on your router. Please refer to your router documentation to learn how to disable AP isolation.
If you do not have access to your router settings, or if you are attempting to connect through a guest, hotel or public network with AP/client isolation, you will be unable to set up your Chromecast.
If you are attempting to connect through a WiFi extender, please check your extender settings. You will need to disable AP isolation on your WiFi extender before setting up Chromecast to work with your WiFi network.
Q: How does my Chromecast receive updates?
A: Chromecast updates are rolled out gradually to users and your device will update automatically. Once an update is available, it can take up to two weeks for it to reach your device. It’s important that your Chromecast is plugged into wall power and connected to your wireless network during this time. You can follow the steps below to try and activate an available update if you think your device may be eligible:
- Leave your Chromecast plugged in and connected to your WiFi network for at least one hour.
- We recommend that you plug your Chromecast into wall power using the USB power cable and power adapter that was provided in the box.
After one hour, reboot your Chromecast device by following the steps below that match the sender device you’re using:
- Mobile Device: Open your Chromecast app > Select your Chromecast device > Touch the Menu button in the top right corner > Touch “Reboot Chromecast”
- Computer: Open your Chromecast app > Click “Settings” next to your Chromecast device > Click “Reboot Chromecast”
Once the reboot is complete, check the Build (Firmware Version) number of your Chromecast device:
- Mobile Device: Open your Chromecast app > Select your Chromecast device > Scroll down to locate “Build XXXX”
- Computer: Open your Chromecast app > Click “Settings” next to your Chromecast device > Scroll down to locate “Firmware Version XXXX”
If your build number matches current build number 22062, then your device is up to date.
If your build number does NOT match the current build number, no need to worry. Chromecast devices update automatically over time and you should be receiving your update shortly.
Q: Can I move Chromecast to a new TV?
A: Yes, Chromecast was built with portability in mind. You can move it from room to room for use with other HDMI enabled display devices. You won’t need to set up your device again, as long as your Chromecast is connected to the same WiFi network, you’ll be able to Cast right away.
Q: Can I use Cast while in Chrome incognito mode?
A: Yes. To use Cast in Chrome incognito mode, type chrome://extensions into your browser bar, locate the Google Cast extension, and select ‘Enable in incognito’.
Q: I’ve already set up my Chromecast. How can I change the WiFi network my Chromecast is connected to?
A: To change the WiFi network your Chromecast is connected to, simply open up the Chromecast app on your phone, tablet, or computer and select your Chromecast from the list. From the Chromecast settings page, select your current WiFi network name and select a new network from the drop-down list.
Q: Can I take Chromecast with me to use when I travel?
A: Yes, Chromecast was built with portability in mind. You can bring it with you when you travel, but keep in mind that you will need WiFi access to set up and use Chromecast.
Please keep in mind: Chromecast only works with networks which allow device to device communication. If the router/network on which you’re attempting to set up Chromecast has AP or client isolation enabled (typical of hotel rooms, school networks, corporate environments), you will not be able to set up your Chromecast device properly. You will need to disable AP or client isolation on your router in order to set up Chromecast. If you need assistance disabling AP or client isolation on your router, please contact your router manufacturer.
Q: How can I name or rename my Chromecast?
A: During setup you have the ability to ‘name’ your Chromecast in order to distinguish it from others, for example ‘Lulu’s Chromecast’ or ‘Living Room’. You can also rename your Chromecast at a later time from the Chromecast setup app.
Q: Can two people with compatible devices and apps cast to the TV at the same time?
A: Multiple users can cast to the TV provided they are both using Cast supported apps and are on the same WiFi network. The only way to prevent others from casting to your TV would be to password protect your WiFi network.
Q: Does Chromecast support Dolby® Digital Plus™?
A: Dolby® Digital Plus™ (E-AC-3) audio technology streams are supported for use with Chromecast if the content already contains Dolby Digital Plus streams and Dolby Digital Plus pass-through is supported by your TV or Audio Video Receiver.
Please note: A number of TVs will not pass through Dolby Digital Plus streams. The Chromecast will need to be plugged directly into an A/V receiver in order for Dolby Digital Plus streams to work properly.
Q: What is CEC?
A: CEC, or Consumer Electronics Control, allows for HDMI devices to be controlled with one remote control. If your television has CEC support, you may be able to turn on and change the input on your TV using your phone, tablet or computer while using Chromecast. Please note that in order for CEC to work (if CEC is supported by your TV), your Chromecast must be powered by a power outlet.
Manufacturers often call CEC by different names, including Anynet+ (Samsung), Aquos Link (Sharp), BRAVIA Link and BRAVIA Sync (Sony), HDMI-CEC (Hitachi), CE-Link and Regza Link (Toshiba), SimpLink (LG), HDAVI Control, EZ-Sync, VIERA Link (Panasonic), EasyLink (Philips), and NetCommand for HDMI (Mitsubishi).
Q: What is HDMI?
Chromecast requires a display device that has an HDMI input, which is common in newer TVs. HDMI stands for High-Definition Multimedia Interface. Inside the Chromecast box, you will find an HDMI extender which is not required for use with Chromecast, but can be used if your Chromecast does not fit directly into your TV. It may also be used to improve your WiFi reception. The HDMI extender should be connected to your TV and your Chromecast.